I live in the intersection of curiosity, design & operations. Constantly trying to figure out what is the balance between meeting human needs & business viability
Let's do a double-click
Design is part of my DNA. I really enjoy jumping between various playgrounds and have been doing so for the last 12 years in different industries.
Curious for products and services since I was 16
My passion for understanding the complexity of processes, services and products and making them much more navigable, friendly and empowering began at the age of 16 when my father invited me to join the family business.
This company is dedicated to the attention of private aviation in the Peruvian territory. Clearly, the airports, the planes and the VIP passengers led me to embark on this not so easy adventure, but quite challenging and encouraging journey where I learned my drive for Customer Experience and Design.
If you don't find me @ my 9 to 6...
If you don't find me at my full-time job, you can find me coaching teams that are taking on challenges to change their mindset for their digital transformation.
I am also very passionate about decentralizing my learnings in different forums, like conferences.