I´m Nía
Globe-trotting Chrome tabs.
Mobilizing Think-tanks into Do-tanks
Creating impactful products and services
at the intersection of human needs and business viability.
About
my work
So far, my experience has given me a front-row view of the difference design and innovation can make in people's lives in industries like aviation, education, healthcare and banking.
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Got my experience from
Led complex initiatives, uncovering hidden operational dependencies and systemic gaps affecting service delivery and customer outcomes.
Orchestrating transformative strategies and designing seamless service experiences to elevate both internal operations and customer satisfaction.
Provided guidance and established a baseline for the design teams to support iteration, validation, and dimensioning during the development stage.
Redesigned healthcare and insurance service experiences across onboarding, operational workflows, and multi-stakeholder care ecosystems.
About me
Currently,
Design Manager @ Continuum HQ
So far, my experience has given me a front-row view of the difference design and innovation can make in people's lives in industries like aviation, education, healthcare, and development banking.
Let’s go to the playground
There are endless challenges we can discover,
and endless posssibilities to face them.
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